3.09.09 -- Hold Times: Part One
klath at 2:16PM, March 20, 2009
The first part in a series.
One of the most common complaints I get is about hold times. It could be five minutes, it could be fifteen -- if you make a US citizen wait on hold, you are inappropriately inconveniencing them. And, by the same token, doing so with obvious malice aforethought.
last edited on July 18, 2011 10:17AM
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