Ever wonder wtf is going on when you call tech support?
Ask about it here and I may answer, maybe even give you an insider tip.
(note: no actual technical questions please. They will not be answered.)
Q: I keep getting bounced between two companies but neither will help me, what can I do?
A: Corner one side into saying "its not us" get that guy to give you his name and ID number along with the name of his manager. Then go to the other side and tell them that it IS their product and if they are unable to help demand a replacement product.
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